"Listening to Understand" Class

One of the most powerful means of addressing communication problems is one of the hardest, but does not cost a dime: providing the other person with undivided, ego-less attention until you thoroughly understand their position. TeamTrainers defines "active listening" as focusing your attention and energy on understanding the other person correctly before responding. Drawn from The SuddenTeams Program and part of our Communications Skills Class, this 60- to 90-minute workshop explains the business benefits and techniques of active listening and offers multiple opportunities for practice. Perfect for a "Brown Bag Lunch" training series, it combines scientific findings with techniques for mental discipline to cover:

• When, how, and why to practice active listening skills at work
• Showing interest, in person and on the phone
• Maintaining focus
• Watching body language
• Paraphrasing
• Controlling your reactions

Exercises at each step demonstrate that active listening is more difficult than it may seem, but also more rewarding. The final exercise is a student favorite from among the many we do in our classes. Students will walk away with effective listening skills that can reduce miscommunication and conflicts at work and in their personal relationships.

Though conducted at your preferred site and customized for your team's real-world issues, the per-person charge is usually less than you would pay for generic off-site training* and includes a student guide provided at cost. Contact TeamTrainers for a demonstration of effective listening skills.

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*Trainer travel costs are charged for classes outside of the Raleigh, N.C., area.